GENERAL INFORMATION: The way we work

We enjoy exploring new ideas and working as a team to bring concepts to reality with clients.

To help explain how we work, we've jotted down some things here, to let you know what we can do and also what we won't do.

And, to put your mind at rest, our offices are based in the UK's central video and film production hub, MediaCityUK in Salford Quays.

GENERAL AGENCY INFORMATION

We enjoy exploring new ideas and working as a team to bring concepts to reality with clients.

To help explain how we work, we've jotted down some things here, to let you know what we can do and also what we won't do.

And, to put your mind at rest, our offices are based in the UK's central video and film production hub, MediaCityUK in Salford Quays, Manchester.

GENERAL INFORMATION

Our ethos here @MediaCityUK, Manchester:

Our ethos is to be polite, respectful, open, honest and friendly with clients. Our staff are relaxed, positive and professional in every way.

We appreciate the importance of deadlines and managing your expectations and empathise with how stressful your workload is. We aim to help by taking some of that stress away from you and filling the space with excitement!

We will inspire you with our creativity, positivity and passion and earn mutual trust in our partnership with you. Having this approach gets better results every time.

Free advice and guidance for your video production:

The production team at thinktank is located in MediaCityUK, though we provide services throughout the world. Depending on individual circumstances, we often are able to provide free initial advice and give you an early indication of what production services you're likely to need.

Even though we don't charge for our advice, what we do say is that advice or guidance is very much subject to what we've been told by you in the first place.

And, because we trust our clients to tell us the whole picture, we work on the basis that you'll share with us what we need to know. If you feel the need for a confidentially agreement, feel free to pass over a Non Disclosure Agreement (NDA). We'll look over this, agree any necessary changes and pop you a signed copy back before we speak, if that's what is best for you and we feel that its in thinktank's best interests too.

Telephone guidance & advice:

Sometimes we're able to help you find what you're looking for during our initial phone call. We give advice and guidance on the basis that it's our personal view and doesn't always mean that we're right.

Often we later find out that there's some further information that we weren't aware about whilst discussing your needs, so our discussions are based around what we're initially told and of course, if it's a live conversation, they'll be initial thoughts which are likely to need further thinking time.

If you're happy with that then we'll enjoy talking with you - so please feel free to ring.

Quality and business call monitoring:

In everyone's best interests; for client care and quality assurance, calls may be monitored or recorded for quality and business purposes by thinktank film and video productions Manchester. Please bear this in mind when you call.

Fees & settlement:

We prefer to provide production services on a fixed fee basis wherever possible. We prefer it because we both know what you're getting for your investment and it's also easier to manage your expectation rights from the start.

We have flexible fee settlement models, depending on your needs. Whilst some agencies add-on charges during project work or present charges in a difficult to understand way, thinktank's production fees are relatively simple to understand,

We understand that from time to time there may be no time for you to agree fees appropriate to project changes and whilst there are generally emergency or urgent requirements, we're generally happy to deliver first then bill later - as long as you give us the agreement to do so at the time!

Generally, reasonable amends are included in our production fees if stated. If there's more work than originally agreed that needs doing (changes) then we'll need to agree fees before amendments are made.

Some new clients may be required to pay 50% on a pro-forma basis, until a reasonable number of projects have been completed and at least 6-months trading within credit terms has elapsed. Thereafter, credit terms are on a per-client basis. Your individual business status or other factors may affect thinktank ability to offer credit terms to clients. Credit terms also subject to budget size and the prevailing economic climate / market conditions. All significant fees or media booking fees (eg, TV advertising) must be settled in advance and on a pro-forma basis. All clients operate under our detailed terms and conditions of trade. Any terms within the agreement take primacy over information on this website or film production website.

Pitches or speculative revenue sharing work:

Sorry to say this up front, but we're not the kind of video production company who gets involved in beauty parades or exhaustive pitches. Been there, done that and to be honest, we want to work with clients who want to work with us, without the need to prove ourselves. We've been doing this since 1997 so we don't need the love anymore... we'd rather give your account all the love it deserves instead.

If your proposal to our production team involves rounds of pitches, shortlists or any kind of commission based approach, you probably would be better off with a different kind of production company.

From time-to-time we also get prospective clients asking for unpaid emergency help with bidding for funds and offering thinktank speculative work, based on them bidding successfully. We're happy to help you win your bid, however we need to eat at night so there's always a fee for any kind of speculative work we produce.

Video Production Careers:

We need to say this because we do receive a dozen calls a week from recruitment companies who call - we don't use any recruitment consultants or agencies for thinktank. If we're already interested in working with individuals then we either know you or know of you and so that's why we don't need help getting new staff. We always encourage new talent to contact us directly as we won't accept CVs from third parties. For general careers information visit the careers section (see the link below).

GENERAL INFORMATION

Our ethos here @MediaCityUK:

Our ethos is to be polite, respectful, open, honest and friendly with clients. Our staff are relaxed, positive and professional in every way.

We appreciate the importance of deadlines and managing your expectations and empathise with how stressful your workload is. We aim to help by taking some of that stress away from you and filling the space with excitement!

We will inspire you with our creativity, positivity and passion and earn mutual trust in our partnership with you. Having this approach gets better results every time.

Free advice for your video production:

The production team at thinktank is located in MediaCityUK, though we provide services throughout the world. Depending on individual circumstances, we often are able to provide free initial advice and give you an early indication of what production services you're likely to need.

Even though we don't charge for our advice, what we do say is that advice or guidance is very much subject to what we've been told by you in the first place.

And, because we trust our clients to tell us the whole picture, we work on the basis that you'll share with us what we need to know. If you feel the need for a confidentially agreement, feel free to pass over a Non Disclosure Agreement (NDA). We'll look over this, agree any necessary changes and pop you a signed copy back before we speak, if that's what is best for you and we feel that its in thinktank's best interests too.

Telephone advice: 

Sometimes we're able to help you find what you're looking for during our initial phone call. We give advice and guidance on the basis that it's our personal view and doesn't always mean that we're right.

Often we later find out that there's some further information that we weren't aware about whilst discussing your needs, so our discussions are based around what we're initially told and of course, if it's a live conversation, they'll be initial thoughts which are likely to need further thinking time.

If you're happy with that then we'll enjoy talking with you - so please feel free to ring.

Quality assurance:

In everyone's best interests; for client care and quality assurance, calls may be monitored or recorded for quality and business purposes by thinktank film and video productions Manchester. Please bear this in mind when you call.

Fees & settlement:

We prefer to provide production services on a fixed fee basis wherever possible. We prefer it because we both know what you're getting for your investment and it's also easier to manage your expectation rights from the start.

We have flexible fee settlement models, depending on your needs. Whilst some agencies add-on charges during project work or present charges in a difficult to understand way, thinktank's production fees are relatively simple to understand,

We understand that from time to time there may be no time for you to agree fees appropriate to project changes and whilst there are generally emergency or urgent requirements, we're generally happy to deliver first then bill later - as long as you give us the agreement to do so at the time!

Generally, reasonable amends are included in our production fees if stated. If there's more work than originally agreed that needs doing (changes) then we'll need to agree fees before amendments are made.

Some new clients may be required to pay 50% on a pro-forma basis, until a reasonable number of projects have been completed and at least 6-months trading within credit terms has elapsed. Thereafter, credit terms are on a per-client basis. Your individual business status or other factors may affect thinktank ability to offer credit terms to clients. Credit terms also subject to budget size and the prevailing economic climate / market conditions. All significant fees or media booking fees (eg, TV advertising) must be settled in advance and on a pro-forma basis. All clients operate under our detailed terms and conditions of trade. Any terms within the agreement take primacy over information on this website or film production website.

Pitches or speculative revenue sharing work:

Sorry to say this up front, but we're not the kind of video production company who gets involved in beauty parades or exhaustive pitches. Been there, done that and to be honest, we want to work with clients who want to work with us, without the need to prove ourselves. We've been doing this since 1997 so we don't need the love anymore... we'd rather give your account all the love it deserves instead.

If your proposal to our production team involves rounds of pitches, shortlists or any kind of commission based approach, you probably would be better off with a different kind of production company.

From time-to-time we also get prospective clients asking for unpaid emergency help with bidding for funds and offering thinktank speculative work, based on them bidding successfully. We're happy to help you win your bid, however we need to eat at night so there's always a fee for any kind of speculative work we produce.

Video production careers:

We need to say this because we do receive a dozen calls a week from recruitment companies who call - we don't use any recruitment consultants or agencies for thinktank. If we're already interested in working with individuals then we either know you or know of you and so that's why we don't need help getting new staff. We always encourage new talent to contact us directly as we won't accept CVs from third parties. For general careers information visit the careers section (see the link below).

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FAQs

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Careers

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Glossary

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NEED MORE INFORMATION

FAQs

Get answers here… link text

Careers

Advice on careers… link text

Glossary

Look it up!… link text